FAQs

Is WakiliCMS or EliteLaw customizable?
The two systems comes with inbuilt fee notes, receipt, and court attendance sheet templates. Customizations of said templates and/or any other modules diffe...
Tue, 22 Jun, 2021 at 2:35 PM
How can we backup Our Data?
Our software's both WakiliCMS and EliteLaw have an automatic backup module working in the background that backs up your data daily with no user interven...
Wed, 23 Oct, 2024 at 6:11 PM
Is WakiliCMS or EliteLaw Secure?
We ensure that your communications are secure using bank-grade 256-bit SSL encryption. All of WakiliCMS's and EliteLaw's infrastructures are hosted ...
Tue, 22 Jun, 2021 at 2:37 PM
What Support do we offer our Customers?
We offer unlimited phone calls and email support from Monday - Friday (8.00 AM - 5.00 PM). We also carry out site visits to ensure that our clients are usin...
Tue, 5 Jan, 2021 at 11:17 AM
How often are new features added to our Systems?
We are continually working to ensure that WakiliCMS and EliteLaw remains the leading and most innovative web-based law firm management softwares available. ...
Tue, 22 Jun, 2021 at 12:50 PM
Can I access the software from multiple devices?
Yes, our cloud-based solution allows secure access from any device with an internet connection.
Wed, 6 Nov, 2024 at 4:13 PM
How do you ensure the security of our firm's and clients' data?
We use bank-level encryption, multi-factor authentication, and regular security audits to protect your data.
Wed, 6 Nov, 2024 at 4:13 PM
Where is our data stored?
Your data is stored in secure, SOC 2 compliant data centers located in the USA and Europe. We can work with you to determine the best storage location based...
Wed, 6 Nov, 2024 at 4:14 PM
How long do you retain backups?
We retain hourly data for 60 Days and Daily backups for 1 year to provide comprehensive data protection.
Wed, 6 Nov, 2024 at 4:14 PM
What kind of training and support do you provide?
We offer comprehensive onboarding, including online training and on-site training. Our support team is available via telephone and email from 8 AM to 6 PM E...
Wed, 6 Nov, 2024 at 4:14 PM