Complaint Register
To effectively address and improve upon client concerns, this process enables you to register new complaints in the system. Kindly follow the outlined steps below:
To register a new complaint
Steps:
- Log into the system
- Go to "Client Management" Module and click on the "Complaint Register" link
- Click on the “New Complaint” button at the top left
- A new complaint form will pop out
- Fill in the details accordingly in the provided fields, client name, file, contacts, complaint description of what the complaint was about, complaint about the particular staff who is being addressed and action plan on what to be done
- Click on the “Add Complaint” button to save once you are done. This goes to pending status and can be updated once addressed. By selecting the specific complaint registered, mark it by ticking the check box at the far right, scroll down to the bottom page which has the Bulk option then select on the drop down list the action you would like to initiate i.e. Mark as resolved, delete etc. Click on Go to complete the process.
To access all the clients complaints
Steps:
- Go to client management module
- Click on the “Client Register” link
- Scroll down to clients complaints to view a list of all complaints registered in the system