This process helps you track who distributed the letter and whether an acknowledgement was returned by the recipient.

 

Steps:

  1. Log in to the system using your credentials.
  2. On the main dashboard, go to Case Management module.
  3. Within Case Management, click on Document Administration, then select Outgoing Letters from the dropdown menu.
  4. A list of all outgoing letters recorded in the system will be displayed.
  5. Locate the specific letter you wish to update and click on the Action dropdown menu on the far right.
  6. Select the Update option. This will open the previously filled outgoing letter form.
  7. Scroll down and complete the acknowledgement section with the below details:
    • Staff Distributing – Name of the staff member who distributed the letter
    • Distribution Date – The date the letter was sent out
    • Acknowledgement Return Date – The date acknowledgement was received
    • Acknowledgement Returned By – Person who returned the acknowledgement
    • Acknowledgement Given To – Recipient of the acknowledgement
  1. Once all the required details are filled in, click Update to save the changes.